Privacy Policy

Last Updated: March 2026

Canadian Crafted Roofing & Renovations (legally M Milne Projects Inc, hereinafter “we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and anyone who interacts with our business. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Manitoba privacy legislation.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing/property address
Project Details: Information about your property, project scope, preferences, photos of existing conditions, and renovation or roofing requirements
Financial Information: Payment details necessary to process deposits and project payments
Communication Records: Emails, phone call notes, text messages, and other correspondence related to your project
Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies

2. How We Collect Information

We collect personal information through the following means:

Website Forms: When you request a free quote, contact us, or submit any form on our website at cancrafted.ca
Phone Calls: When you call us at (204) 221-7663 to discuss a project or request an estimate
In-Person Consultations: During on-site visits, property assessments, and project consultations
Email Correspondence: When you email us at mmilneprojectsinc@hotmail.com
Referrals: When a third party provides your information with your knowledge for the purpose of connecting you with our services

3. Purpose of Collection

We collect and use your personal information for the following purposes:

Providing accurate estimates and quotes for roofing, renovation, and contracting services
Managing and executing your project, including scheduling, material ordering, and coordination
Communicating with you about project progress, timelines, and any changes
Processing payments and maintaining financial records
Fulfilling warranty obligations (including our 50-year material warranty and 20-year workmanship guarantee)
Improving our services and website experience
Complying with legal and regulatory requirements

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information. By submitting a form on our website, contacting us by phone or email, or engaging our services, you consent to the collection and use of your information as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations.

5. Disclosure to Third Parties

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

Sub-trades and Suppliers: We may share relevant project and contact details with licensed sub-contractors and material suppliers as necessary to complete your project (e.g., electricians, plumbers, material delivery)
Financial Institutions: If you choose to use financing options, we may share information with our financing partners as required to process your application
Legal Requirements: We may disclose information when required by law, court order, or government regulation
Professional Advisors: Our accountants, lawyers, or insurers may access information as needed for business operations

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

Active Projects: For the duration of the project plus the warranty period
Warranty Records: Up to 50 years for material warranty tracking and 20 years for workmanship warranty tracking
Financial Records: As required by Canadian tax law (generally 7 years)
Quotes and Estimates: Up to 2 years for unconverted estimates

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure storage of physical documents, password-protected digital systems, and limited access to personal information on a need-to-know basis.

8. Your Rights

Under PIPEDA, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of any inaccurate or incomplete personal information
Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions
File a Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

We will respond to access and correction requests within 30 days.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and gather analytics data. This may include:

Essential Cookies: Required for basic website functionality
Analytics Cookies: To understand how visitors use our site, including pages visited, time spent, and traffic sources

You can control cookie settings through your browser preferences. Disabling cookies may affect your experience on our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy-related complaint, please contact us:

Canadian Crafted Roofing & Renovations
M Milne Projects Inc
314 Bond St, Winnipeg, MB R2C 1X5
Phone: (204) 221-7663
Email: mmilneprojectsinc@hotmail.com